Program Overview

By the end of the session participants will be able to:

- Explain multiple forms of ADR and define Mediation

- Outline legal considerations for mediation

- Describe the Model Standards of Conduct

- Construct an Agreement to Mediate

- Identify different personality styles and mediate accordingly

- Recall and use mediation techniques

- Explain and use listening skills and assertive communication techniques

- Prepare Mediation Agreements

- Develop business and marketing plans for a Mediation practice

 

Attendance and participation during all 40 hours of the training program is required for successful completion.*

*Up to 2 hours may be missed and made-up with a written assignment at the trainer’s discretion.

 

Welcome and Program Overview

 

Introduction to ADR

Types of ADR
Discussion

 

Introduction to Mediation

Mediation Defined
Mediation Styles
Discussion

 

(Family Mediator program only) Family and Divorce

Emotional Process of Divorce
Financial Issues
Children and Divorce
Co-Parenting and Planning
Role Play

(Civil Mediator program only) Use of Mediation

Workplace
Contract Requirement
Lawsuits
Disputes
Role Play

Legal Issues

Federal Mediation Legislation
American Bar Association
Uniform Mediation Act
District
State
County
Local and/or City
Ethics
Discussion

Agreement to Mediate

Role Play

Personalities

Negotiation Styles
Listening/Responding Styles
Generational Differences
Coping Tactics for Dealing with Difficult People
Personality Styles
Role Play

The Mediation Process

Pre-mediation Inquiries and Scheduling
Mediator Opening
Setting Ground Rules
Opening Statements
Mediating
Conclusion
Role Play

Mediation Techniques

Room Set-up
What If?
Caucus
Dealing with Impasse
Focusing on Issues
Things to Avoid
Role Play

Communication Techniques

Active Listening, Rephrasing, Reflecting
Communications Graph
“I” Statements, Feel, Felt, Found
Open-Ended Questions
Non-Verbal Messages
Role Play

Mediation Agreements

Role Play 

Promoting Your Mediation Services

Public Relations, Marketing, Advertising

Course Review and Certificate Distribution